How do I become a tenant?
All applicants 18 or older who will occupy the unit must fill out the online application and pay a $40 non-refundable application fee. We will screen each applicant’s credit history, rental history (including past evictions) and criminal background. Once your tenancy has been approved, you will be asked to sign a lease and remit money for your first month's rent and security deposit. No unit will be held until a deposit is received and a lease is signed. Please read the lease very carefully, because it is a legally binding document. If you violate the lease in any way, you may wind up losing the right to live in your unit. Rent collections are strictly enforced, as are pet policies. If you plan to get a pet, be sure you find out whether or not a pet will be allowed at that specific property before signing the lease.
To help ensure ALL of our tenants understand our pet and animal-related policies, we use a third-party screening service and require EVERYONE to complete a profile (No Pet/Pet/Animal). This process ensures we have formalized pet and animal-related policy acknowledgments and more accurate records to create greater mutual accountability.
What are your credit and criminal history requirements?
Applicant must have good credit and sufficient income (generally speaking, at least a 650 credit score and verifiable income of 3 times the monthly rent amount). Previous evictions, charge-offs, or accounts in collections from other property managers or apartment complexes may be cause for denial. Applicants may be denied for felony convictions of crimes against persons or property. Applicants may also be denied for misdemeanor convictions of crimes against persons or property within seven years of disposition, release, or parole. Applicants may be required to submit additional information regarding the facts and circumstances of previous criminal convictions. Applicants may be denied for previous convictions for the illegal manufacture of distribution of a controlled substance.
I have an issue in my unit that needs maintenance.
Maintenance requests must be received in writing. Please log into your tenant portal to fill out the maintenance request form. If you have a maintenance emergency after hours, please call us at (254) 315-8302.
The landlord pays for normal repairs due to wear and tear. If a repair is required because of the direct action of a tenant or tenant’s guest (for example, your child breaks a window with a baseball), you will be responsible for the cost of the repair. All tenants are required to have renter's insurance which includes liability to landlord insurance which may cover repairs caused by you or your guests. You are also responsible for changing light bulbs, air conditioner filters, and smoke detector batteries.
What should I do in an emergency?
In case of fire or medical emergency, please dial 911. Other non life-threatening property emergencies may be reported to our office at (254) 741-1027 or after hours at (254) 315-8302.
What if I am locked out of my unit?
Contact our office at (254) 741-1027 or after hours at (254) 315-8302. There is a $25 fee for us to unlock your unit if our staff is available; otherwise you may be required to contact our locksmith at your expense.
What happens when I lose my keys?
Contact our office to have your unit rekeyed. The tenant is responsible for the cost charged by the locksmith. If you lose your keys to a communal mailbox, you must pay the post office to rekey.
Can I get reimbursed for repairs I make on my own?
No. All repairs must be authorized in advance and only approved vendors may be used.
Do you accept pets?
Many of our units accept pets, but not all. We do charge a non refundable pet fee, which varies depending on the property, number, and type of pet. Due to insurance company restrictions regarding animals considered to be dangerous or aggressive, we do not allow the following dogs: Pit Bulls & Staffordshire Terriers, Doberman Pinschers, Rottweilers, German Shepherds, Chows, Great Danes, Presa Canarios, Akitas, Alaskan Malamutes, Siberian Huskies, Wolf-hybrids, or any mix of these breeds.
To help ensure ALL of our tenants understand our pet and animal-related policies, we use a third-party screening service and require EVERYONE to complete a profile (No Pet/Pet/Animal). This process ensures we have formalized pet and animal-related policy acknowledgments and more accurate records to create greater mutual accountability. A link to the PetScreening website can be found on our home page. Please contact our leasing agent for questions about a specific property or about a specific pet.
What about assistance animals?
An assistance animal is an animal that works, provides assistance, or performs tasks for the benefit of a person with a disability, or provides emotional support that alleviates one or more identified symptoms or effects of a person’s disability. An assistance animal is not considered a pet and is not subject to a pet fee, however we do use a third-party screening service to review documentation for service animals and assistance animals. If your documentation cannot be authenticated, your request for an assistance animal may be denied.
NOTE: It is a criminal offense in the state of Texas to fraudulently misrepresent a pet as a service animal and is punishable by a fine of up to $1000 and 30 hours of community service.
Phone: (254) 741-1027
Fax: (254) 741-1275
Email: help@shamrockmgt.com
Address:
1000 W. State Highway 6
Suite 510
Waco, TX 76712
(254) 741-1027 office
(254) 296-8349 leasing
Texas Real Estate Commission Consumer Protection Notice
https://irp-cdn.multiscreensite.com/b93ac91c/files/uploaded/cn%201-3.pdf
https://irp-cdn.multiscreensite.com/b93ac91c/files/uploaded/cn%201-3.pdf
https://irp-cdn.multiscreensite.com/b93ac91c/files/uploaded/cn%201-3.pdf
https://irp-cdn.multiscreensite.com/b93ac91c/files/uploaded/texas-real-estate-commission-consumer-protection-notice-1.pdf
https://irp-cdn.multiscreensite.com/b93ac91c/files/uploaded/texas-real-estate-commission-consumer-protection-notice-1.pdf
https://irp-cdn.multiscreensite.com/b93ac91c/files/uploaded/texas-real-estate-commission-consumer-protection-notice-1.pdf
https://irp-cdn.multiscreensite.com/b93ac91c/files/uploaded/texas-real-estate-commission-consumer-protection-notice-1.pdf https://irp-cdn.multiscreensite.com/b93ac91c/files/uploaded/texas-real-estate-commission-consumer-protection-notice-1.pdf
https://irp-cdn.multiscreensite.com/b93ac91c/files/uploaded/texas-real-estate-commission-consumer-protection-notice-1.pdf
Texas Real Estate Commission Information About Brokerage Services